Shipping & Delivery

Which countries do you ship to?

We currently only ship to the USA.

What shipping methods do you offer?

DHL Express worldwide with an approximate delivery time of 4-6 business days.

What shipping methods do you offer?

DHL Express worldwide with an approximate delivery time of 4-6 business days.

When will my order ship?

Generally orders are dispatched 1-3 business days after order is confirmed.

How long will it take for my order to arrive?

After dispatch, your order will arrive within 3-6 business days.

Please note weekend days are not business days. Please allow between 1-3 business day for processing. Please note that transit times are measured at the point of dispatch.

How can I track my order?

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Duties and taxes:

Parcels are shipped locally within the USA and Canada, meaning no customs duties are incurred.

Can I change my order?

If you need to change your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

My parcel is taking longer than the estimated delivery time, what should I do?

At times delays can occur which are outside Nesh Swim’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

My package is lost, what should I do?

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

How do I use a promo code or store credit code?

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

What can I do if the promo code or store credit isn’t working?

If you are experiencing issues with a promo code or store credit contact our Customer Care team.