FAQ

We currently only ship to the USA.

DHL Express worldwide with an approximate delivery time of 4-6 business days.

Generally orders are dispatched 1-3 business days after order is confirmed. * Each crochet piece is individually handmade. Due to the handmade nature, dispatching times may vary between 10 to 15 working days after payment.

After dispatch, your order will arrive within 3-6 business days.

Please note weekend days are not business days. Please allow between 1-3 business day for processing. Please note that transit times are measured at the point of dispatch.

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Parcels are shipped only to the USA, no customs duties are incurred.

At times delays can occur which are outside Nesh Swim’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

If you need to change your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

If you are experiencing issues with a promo code or store credit contact our Customer Care team.

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact our Customer Care team.

If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps re-occurring, please contact our Customer Care team.

After you place your order on neshswim.com , a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our Customer Care team.

What you may be seeing is an authorisation. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorisation. If you need help speeding up the process you can contact the issuing bank of your credit card. Please only click the ‘Complete Order’ button once during checkout and allow this to finish processing to avoid duplicate orders being placed.

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For all orders, please allow 2-6 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international customs processing.

All current season items are restocked throughout the year. You can register for immediate email notifications of a restock on the product page of the item you are interested in.

We accept bikinis purchased from neshswim.com in new condition with tags and liners in tact for store credit. Return shipping is at customer expense.

You have 14 days from receiving your item to request a return or an exchange.

Please note sale items are final sale are not eligible for return. Sale items include items purchased with a discount of 15% or more and are not eligible for return. For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained.

Super easy – initiate a return via email to neshswimtr@gmail.com and include your name and order number. Once your return is authorised, you'll receive step-by-step instructions and return address via email.

Once we’ve received and inspected your return, we’ll let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All items marked as final sale, or with a Discount Code of above 15% have
been reduced in price and cannot be returned for an exchange or store credit.
We understand that buying final sale items can be tricky, so if you have any
questions about sizing, fit or fabric please contact our Customer Care team and
review our size chart before placing your order. No exceptions can be made for
sizing, fit or fabric issues on final sale items.

Items purchased in the last 14 days.

Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

Items marked as final sale.

Free gifts or promotional items with retail value.

Sale items including items purchased during flash sales or with a code above 15%.

Items that have been worn or are soiled/stained.

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact our Customer Care team

Any items received that are not in original condition, in packaging with panty liner in tact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to
issue store credits on these items for sanitary reasons. Shipping costs will need to be covered.

If you need help with anything else we are always happy to assist, please email us at hello@neshswim.com  and
we will be in touch with you shortly.